Hand Carding

Hand Carding

Hand Carding, Customer Contact and Pre-Site Data Collection

With the increase in customer focus that the utilities industry faces we have found that having people on the ground providing information is a key part of a successful strategy. With this in mind our resource for delivering hand cards for planned supply interruptions, cut-offs and emergency shut downs has been a revelation to our clients.

CB surveys will take your customer records and check them for any anomalies; we will use an approved mapping system and plan a drop off based around the timescales of the client, anything from hours to weeks ahead.

Our hand carding can involve a simple drop-off with solid evidence of the card being delivered to a more detailed ‘pre-vet’ approach where we make face to face contact, collect and update information and deal sympathetically with vulnerable customers.